Frequently Asked Questions
Everything you need to know about your next Sterling by Music Man instrument.
What is the difference between Sterling by Music Man and Ernie Ball Music Man?
Sterling by Music Man is a separate brand that offers official, budget-friendly versions of iconic Ernie Ball Music Man designs. While they share the same DNA and design specifications, Sterling instruments are manufactured in Asia to provide high-quality performance at a more accessible price point.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout. Please note that customers are responsible for any local customs duties or import taxes.
What is your return policy for instruments?
We offer a 30-day return policy for all instruments purchased directly through our store. The item must be in its original condition and packaging. Please contact our support team to initiate a Return Merchandise Authorization (RMA) before shipping your item back.
Are the instruments inspected before they are shipped?
Absolutely. Every Sterling by Music Man instrument undergoes a multi-point inspection and setup in Orange, California, to ensure it meets our strict quality standards for playability and finish before it reaches your door.
What kind of warranty comes with my purchase?
All new Sterling by Music Man instruments come with a one-year limited warranty against defects in materials and workmanship. This warranty applies to the original purchaser and requires proof of purchase from an authorized dealer.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and financing options through Affirm to help you get your new gear now and pay over time.